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Customer Service | J.Crew Factory You will receive a confirmation email once the Marketplace vendor has received your package and a refund has been processed. Is there is a return fee? If you use our pre-paid return label, the cost of return shipping is $7.50 for any number of items and will be deducted from your refund. J.Crew Return Policy: All You Need to Know to Make Returns a ... Dec 26, 2022 · You have a couple options when returning online orders. You can either take the item (s) back to your local J.Crew store for a return or exchange OR you can mail them back using their Prepaid service. Be aware that you’ll be hit with a $7.50 return shipping fee if you opt for the 2nd option. Returns & Exchanges | J.Crew Factory Return must be received and processed within 30 days to receive a refund to the original form of payment. For your convenience, online and phone purchases may be returned to a J.Crew store. Refunds will be made in the form of the original payment, unl...